Ordrs, Returns, & Cancellations
You must be 21 years or older to purchase wine. By placing your order with Tognetti Family Winery, you certify under penalty of perjury that you and the recipient of your shipment are at least 21 years old.
In all cases consumers take possession of the product being shipped at Tognetti Family Winery. Tognetti Family Winery arranges freight forwarding service through a wine shipping service. Therefore, all out-of-state consumers are considered to have taken possession of their product in California. State laws require an adult signature at the time of delivery, so please ship to an address where someone over the age of 21 will be able to sign for your order. We recommend shipping to a business address. If you choose to ship to a residential address additional charges may apply. Wines cannot be delivered to P.O. boxes.
We do not offer pick-ups at this time.
If for some reason you are not satisfied with the Tognetti Family Winery Wine Club and wish to cancel your membership, you may do so at any time with thirty (30) days written notice.
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (707)968-7204 for return instructions.
A 15% restocking fee will be applied to all canceled orders.